Why do we only offer diesel at the moment?
Due to current UK regulations, delivering petrol to our customers’ cars is a bit more challenging. We pride ourselves on fully complying with applicable regulations regarding the delivery of all fuels. We plan on proving our model to regulators and working with them to insure that we will be delivering petrol in London in the future as well.
Is Zebra safe?
We have taken every step to ensure that Zebra meets industry standards. Safety is our top priority and we make sure to communicate that to everyone here at Zebra. That means we all—including the folks in the office—have undergone dangerous goods awareness training. We have also implemented safety, regulatory and ethical procedures to mitigate possible risks.
Pre auth process
When you register your payment details for your first order using Zebra, Stripe, our payment processor, sends a request to the issuing bank for a pre-authorisation fee.
The pre-authorisation is not a charge, rather it verifies the account has funds to cover the transaction. The pre-authorisation amount is simply the number of litres you choose multiplied by the amount you have requested to fill, plus the service charge. The amount that is pre-authorised disregards any discounts or promos that the customer is entitled to (i.e. if you request £50 worth of fuel with a £10 discount, your bank will still need to authorise the payment for £50 of fuel.)
Using a pre-authorisation, Stripe will verify that the card is issued and the bank will allow the payment to be authorised. Regardless of whether the pre-authorisation is accepted or declined, Stripe will immediately reverse the pre-authorisation request. However, if the bank declines the pre-authorisation, then some people may see the charge on their bank statement. Depending on who you bank with, the charge will be removed anywhere from a few minutes to a few weeks.
Who delivers the fuel?
Unlike most on-demand delivery companies, all of our drivers are full time employees who have been hired according to very strict recruitment requirements. All of our drivers are trained and certified by our insurance company to transport and deliver fuel to the client.
How can I ensure the amount of fuel I’m getting?
What kind of diesel am I receiving?
We offer standard 5% bio-diesel with a standard cetane number (the measure of a fuel’s ignition delay) and lubricity. We buy the diesel in bulk from reputable fuel distributors across the UK and pass the savings on to you.
What happens if I ordered more fuel than I need?
We will only charge you what we dispense—nothing more. Thanks to our dispensing and metering unit, we cannot over charge you or over-fill your car. Our fuel pump acts the same way as a fuel station pump and has an automatic shut off valve which cannot dispense more than a gas tank needs.
I don’t know how much fuel I need.
Simply enter your license plate into the app and we will tell you how much your fuel tank holds. You can then use our app to determine how much fuel you think you need. Our proprietary and user friendly fuel selector helps you figure out the right fuel quantity you need. In addition, we will be introducing a ‘fill-me up’ feature in the future so you won’t have to choose based on fuel amount for the delivery—it’s coming.
I need to move my car after I placed an order.
At the moment, we allow you to cancel your order anytime. So for now, please simply place a new order and update your car location. We’re constantly working on updating our user experience!
I lost my location on the app.
Our map allows you to zoom in and out of your location, so you can drag the map in our app to wherever you wish to locate your car.
My car is in a hidden spot—what do I do?
You can add a description about the location of your car at the bottom of the map in the indication section: i.e. My car is in an underground parking
Do you offer a car wash service?
We currently only offer a fuel fill-up service but may implement more services in the future!
What happens if I’m not next to my car?
We have you covered: just pop open the cover of your fuel tank, lock your car and we will fill up your car and close the cover to your tank. We will also notify you approximately 10 minutes before we arrive at your car to remind you have your fuel tank cover open!
After we have filled your car, you will get another text to say the delivery is complete.
It’s a cool animal—we like it a lot!